Warranty Policy

This page describes the warranty policy which is included in the terms and conditions which can be found HERE . The terms and conditions are as the main application and this page is for informational purposes only.

Warranty Policy Consumers

– All our new products come with a minimum full warranty of one year. Batteries are exempted from this, which may be subject to a different warranty period. It is possible that manufacturers or importers of certain parts (such as the hard disk) offer their own warranty. Warranty with regard to new products must be arranged with the manufacturer.
– A warranty can never limit a consumer’s legal rights, so in addition to the warranty granted, all other rights granted to you by law as a consumer apply without prejudice. Caution! We draw your attention to the fact that rights to the warranty can be forfeited if you make your own changes to the delivered products (both hardware and software).
– Refurbished (used) items are subject to a full 3-month warranty period. This period starts from the delivery date of the product.
– For refurbished (used) servers, a full 3-month warranty period applies unless otherwise specified. Any refurbished (used) hard drives installed are subject to a 3-month warranty period. Excluded from warranty are any installed batteries. This period starts on the delivery date of the product.
– Due to direct influence of use and possible installation of third-party software, warranty does not apply to all installed software with which our products are shipped.
– Software, activation keys and licenses are excluded from warranty and cannot be returned.
– Excluded from warranty are: batteries/batteries, keyboard and other input devices, monitors and other peripherals, breakage of housing, screen, other parts and water/heat damage.

Warranty Policy Business Market

1. SwitchICT warrants the quality of the services provided by it to the best of its knowledge and ability and the soundness and good quality of the goods supplied by it, provided that the warranty does not go beyond the following provisions.
2. All our new products are covered by at least a full one-year warranty. Exceptions are batteries, for which a different warranty period may apply. Manufacturers or importers of certain components (such as hard disk) may offer their own warranty. Warranty regarding new products should be arranged with the manufacturer.
   For refurbished (used) items, a full warranty period of 3 months applies. This period starts on the delivery date of the product.
   For refurbished (used) servers, a full warranty period of 3 months applies unless otherwise specified. This period starts on the delivery date of the product.
3. If the customer has given SwitchICT an order to repair and has not collected the issued item within three months after the issue date, upon payment of the amount due on account of examination or repair, it shall be deemed to have relinquished the item surrendered for repair for the benefit of SwitchICT. The customer shall then indemnify SwitchICT for all claims by third parties in relation to this item.
4. By the customer within the warranty period demonstrated and to SwitchICT culpable errors, defects or imperfections – to the extent covered by the warranty referred to in this article – are at the expense of SwitchICT as soon as possible repaired, replaced, or taken back against credit.
5. On assembled products and parts, nor on consumables (drums, toners and ribbons, etc.) SwitchICT provides warranty, unless a warranty is expressly promised in writing.
6. The customer must deliver the items eligible for replacement or repair at his own expense and risk to the address to be given by SwitchICT.
7. For goods with a warranty certificate enclosed by other than SwitchICT applies, to the extent different from the provisions of these conditions, the provisions of these conditions.
8. The buyer cannot invoke the warranty provisions:
   1. If the customer has neglected the goods
   2. if the customer has made changes to the goods or has had changes made, including repairs not made by or on behalf of SwitchICT.
   3. in case of injudicious or careless use, wrong connection, wrong mains voltage, lightning strike, damage due to moisture ingress or other external causes or calamities.
   4. if the device has not been maintained in the usual manner or as described in the operating instructions.
   5. if the device is used with unsuitable or incorrect accessories.
   6. If the customer has otherwise treated the items negligently.
9. Due to direct influence of use and possible installation of third party software, warranty does not apply to all installed software with which our products are supplied.