MDR adds expert-led monitoring and response on top of your endpoint security to reduce dwell time and stop threats faster. Our analysts detect, validate, and respond to real incidents around the clock, without drowning your team in alerts or requiring an in-house SOC.
24/7 or extended-hours expert monitoring by certified analysts
Validated threat detection, not just alert forwarding
Rapid containment and guided response within SLA targets
Clear reporting and continuous security posture improvement
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What MDR is (and what it is not)
Continuous monitoring and intelligent triage
Severity-based alert handling with defined escalation rules
Noise reduction and false positive tuning to prevent alert fatigue
Context-enriched alerts tied to your specific environment and risk
Escalation rules aligned to your business hours and risk tolerance
Threat investigation and validation
Not every alert is an incident. Our analysts validate events to determine: is this real malicious activity? What endpoints are affected? What is the likely attack path and scope? You get clear, actionable summaries rather than raw log data, enabling informed decisions quickly.
Containment and response coordination
Endpoint isolation from the network within minutes
Blocking known malicious indicators across your environment
Guidance for credential resets and access revocation
Forensic-quality telemetry for post-incident analysis
Post-incident analysis and recommendations to prevent recurrence
Reporting and security posture improvement
Incident summaries with timeline, impact, and response outcomes
Monthly reporting covering coverage, trends, and key events
Practical recommendations to reduce repeat incident types
Compliance-ready documentation for audit and insurance requirements
Why SwitchICT
Tailored to your needs
Every solution is scoped to your environment, budget, and priorities. No fixed packages.
Direct personal support
You work directly with our team. No call centers, no ticket queues, no outsourced helpdesks.
Fast response times
SLA-backed response with onsite support available across Europe.
Security-first approach
Every service is designed with security best practices built in from the start.
Worldwide coverage
Serving businesses globally with local expertise and international reach.
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Frequently Asked Questions
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