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Managed EDR for Ransomware Protection


Traditional antivirus is not enough against modern ransomware and hands-on-keyboard attacks. Our managed Endpoint Detection & Response (EDR) improves visibility, detection, and response across your endpoints—aligned to business-grade SLAs in the Netherlands.

  • Rapid detection and containment to reduce impact
  • Centralized visibility across laptops, workstations, and servers
  • Clear escalation paths and response support when something triggers


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What is EDR and why it matters


EDR (Endpoint Detection & Response) goes beyond classic antivirus by focusing on behavior, telemetry, and response. Instead of only blocking known malware signatures, EDR helps detect suspicious activity such as credential dumping, lateral movement, ransomware encryption behavior, and persistence mechanisms.

For SMB and datacenter environments, EDR is a practical control to:

  • Improve detection speed
  • Reduce dwell time (time an attacker stays unnoticed)
  • Support faster, cleaner recovery decisions


What we deliver

Endpoint hardening baseline

Strong EDR outcomes start with a consistent baseline. Where applicable, we help establish practical hardening such as:

  • Reducing unnecessary local admin privileges
  • Applying secure configuration policies (as agreed)

Improving patch posture and exposure reduction (scope-dependent)


Containment & response actions

When something triggers, speed matters. Depending on the agreed scope and tooling capabilities, response actions may include:

  • Isolating an endpoint from the network
  • Stopping malicious processes
  • Blocking indicators (hashes/domains/IPs)
  • Supporting safe restore paths after containment

We aim for repeatable response: clear escalation, ownership, and documented steps.



Detection, alerts, and triage

We deploy EDR agents and configure policies aligned to your risk profile (SMB vs. high-availability environments). We focus on signal quality to reduce alert fatigue:

  • Priority-based alerting
  • Context-rich incident summaries
  • Triage support and recommended actions


Reporting and security posture

You receive reporting that supports both operations and management visibility:

  • Coverage overview (what is protected)
  • High-level incident trends (what happened, how often)

Recommendations to improve resilience (based on findings)


What we protect


Our EDR coverage is designed for mixed environments, including:

  • User endpoints: laptops, desktops, workstations
  • Servers: Windows and Linux (tooling/OS dependent)
  • Mixed estates: office, datacenter, and remote users

If you run specialized endpoints (air-gapped systems, OT, or legacy), we will confirm feasibility during intake.

Deployment options

 We can implement EDR in a way that fits your operational model:

      1. High-availability environments: Staged policy tuning and maintenance windows

      2. Standard rollout: Phased deployment (pilot → broader rollout)

      3. Multi-site setups: Consistent policy and centralized reporting

If you already have an endpoint security tool in place, we can assess whether to integrate, replace, or run a transition period.

What’s included / What’s not included

What’s included

  • Endpoint onboarding and policy configuration (phased rollout)
  • Managed detection focus: alert tuning and triage support
  • Guidance for containment and response actions (scope-dependent)
  • Coverage reporting and operational visibility
  • Escalation paths and a lightweight response runbook

What’s not included 

(unless explicitly scoped)

  • Full 24/7 SOC coverage (can be offered as an add-on)
  • Full incident response retainer with guaranteed on-site forensics
  • Full patch management for every device (separate service if required)
  • Identity security overhaul (MFA/SSO redesign) unless agreed

Implementation process


  1. Intake and scope confirmation
    We map your endpoint types, OS mix, user locations, and critical servers.

  3. Pilot deployment
    We deploy to a small group first to validate detection noise, policy impact, and operational flow.

  5. Rollout and tuning
    We expand coverage and tune alerting to improve signal-to-noise.

  7. Operational handover
    You receive reporting, escalation paths, and a response runbook aligned to your environment.

Frequently asked questions

Here are some common questions about SwitchICT

Antivirus focuses on known threats; EDR focuses on behavior, telemetry, and response to suspicious activity, including unknown or hands-on-keyboard attacks.

Typically impact is minimal when configured correctly. We validate performance during the pilot phase.

Yes. Coverage depends on OS versions and your environment. We confirm compatibility in the intake.

EDR reduces risk significantly by detecting and containing suspicious behavior early. No single control is a guarantee—layered security still matters.

Not always. Many SMBs start with business-hours monitoring and clear escalation. Datacenters often prefer extended coverage. We align this to risk and SLA needs.

Through policy tuning, prioritization, and removing noisy detections after validation—without weakening protection.

It can support evidence and operational controls (visibility, reporting, incident handling). Compliance specifics depend on your framework and audit needs.

Often yes, depending on deployment method. We can design least-privilege access and role separation.

We follow a defined escalation path: verify → classify → recommend action → contain (if agreed) → document outcome.

Usually yes (tool-dependent). We can feed alerts into your workflow where appropriate.