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Returns & RMA
At SwitchICT, we strive to provide all our customers with the best products
and service. Should something not meet your expectations, we are happy to
help you with returning a product or submitting an RMA.
Return Conditions
To return a product, the following conditions apply:
The product must be in its original condition and packaging.
Returns must be reported within 14 days of receipt.
The product must not show signs of use or damage (unless it is a defective product).
Always include a copy of the invoice and a clear description of the problem or reason for return.
How to Submit a Return
Step 1
Submit an RMA Request
Fill in our online RMA form below. Make sure you have your invoice number and a clear description of the issue at hand.
Step 2
Wait for Confirmation
After submitting the form, you will receive a confirmation with a unique RMA number and further instructions for shipping the product.
Step 3
Ship the Product
Pack the product carefully and send it to the address provided. Clearly mark the RMA number on the outside of the package.
Submit an RMA Request
To start a return or warranty claim, please contact us with your invoice number,
product details, and a description of the issue.